Careers
Vantage Learning and Vantage Technologies are Equal Opportunity Employers.
Qualified candidates interested in joining a dynamic leader in Education Technology should forward a current resume (word document attachment) and salary history today to hr@vantage.com. No telephone calls please.
Client Account Manager
Edutainment Marketing Specialist
Customer Support Supervisor (CSS)
Inside Sales Team Lead
Regional Sales Representative
Junior Product Marketing Manager (Jr. PMM)
Assessment Specialist
Entry-Level Editor
Strategic Process Coordinator
Client Account Manager
Job Responsibilities:
Working from our corporate headquarters as a Client Account Manager, you will work closely with the outside sales team as the primary lead generator for our award winning software. You will provide web-based demonstrations to prospects and customers, respond to product information inquiries, assist with closing business and provide high quality customer service while managing a growing base of educational customers and other miscellaneous duties as assigned. Other miscellaneous duties may be required, as directed.
Qualifications:
- Previous inside sales or sales support experience preferred
- Strong outbound prospecting and lead generation skills
- Exceptional telephone and listening skills
- Comfortable using technology to promote the programs
- Experience building a pipeline of opportunities
- A Bachelor’s Degree is preferred
- Ability to work in a dynamic often hectic environment
- Work well independently as well as part of a team
- Genuine desire to learn and excel in educational technology sales
- Ability to help close business and help the company grow successfully
- A sincere desire to help educators improve the achievement of students is essential to success
Vantage Learning offers a competitive base salary and bonus opportunity; company benefits program including 401-K, paid training, career advancement, and a beautiful HQ facility to work in.
Please include in the subject line of the email – “Web Inquiry – CAM”. Thank you.
Edutainment Marketing Specialist
The Edutainment Marketing Specialist’s job entails managing a wide range of marketing processes and projects with a focus on developing our Edutainment initiatives (Sports, music, comedy…). The EMS interacts with sales, product development, and customer service departments to ensure that the activities, collateral and other communications reflect the brand and goals of the company accurately. The EMS will perform a range of administrative and marketing support duties related to the daily operations of the marketing department.
Job Responsibilities:
- Work with Marketing Team to carry out campaigns that increase UGC and Site Traffic to DS by recruiting and supporting “reporters”
- Promotional materials
- Contests
- partnerships
- Work with Product Owners to increase overall site content
- Calendar features
- Educational resources
- Improve DS Overall UI / Site Navigation – increased usability
- Lay foundation for Edutainment Initiative to move beyond sports)
- Develop a sustainable “Incentivized Writing Model” that can be carried over to other pillars of entertainment
- Utilize SCRUM and AGILE Framework to create user stories regarding site enhancements to benefit the generation of UGC and improve usability
- Prepare training materials and support related to marketing activities to internal departments
- Prepare Weekly and Monthly Reports for Supervisor
- Assisting VP of Marketing in coordinating various integrated communication and marketing activities for edutainment properties and associated programs.
- Developing, supervising the production of, and maintaining collateral, newsletters, brochures, and other marketing materials related to edutainment initiatives.
- Executing a wide variety of tasks involving direct mail, email broadcast campaigns, marketing trade shows and events, customer communications, media advertisements, and promotions.
- Tracking marketing campaigns, preparing post-campaign performance reports, and making recommendations for modifications.
- Work closely with Sales Manager to ensure sales team is fully supported by marketing.
- Work closely with PR Manger to ensure all publicity and media activity is fully incorporated into marketing and sales efforts.
- Writing and maintaining content updates to edutainment websites.
- Providing product positioning materials as well as training for customer service and sales.
- Monitoring and participating in online social media for tracking communications
- Working with customers in developing case studies, references, and testimonials.
- Conduct market research to determine market requirements for existing and future products
- Analysis of customer research, current market conditions and competitor information
- Miscellaneous duties as assigned
Skills and Specifications
- Excellent MS Office Skills: Excel, PowerPoint, Word, and Outlook.
- Ability to balance multiple projects simultaneously under tight deadlines
- Effective project management skills.
- Sound understanding of marketing principles.
- Effective understanding of latest technologies and how they apply in marketing.
- Excellent copywriting skills. Should be able to rework technical content for a wider audience.
- Work collaboratively and effectively as a team member.
- Be self-motivated, confident, energetic, and creative.
- Knowledge of Internet technologies and a willingness to quickly learn new technologies
- Familiarity with HTML
- Must have excellent communication skills both verbal and written
- Ability to make decisions and solve problems while working under pressure
- Strong initiative, be highly motivated, a self-starter, proactive, with a willingness to succeed.
- Should also possess the ability to use independent judgment and discretion
Education and Qualification
- Bachelor’s degree in business, marketing or marketing related field
Vantage Learning offers a competitive base salary, commissions, and bonus plan with uncapped earnings potential; company benefits program including 401K; paid training; company paid cell phone/laptop/technology required to perform the sales function; and professional career advancement opportunities.
Customer Support Supervisor (CSS)
Objectives: To provide the principal operational connection between the customer and internal Vantage support personnel, including provisioning engineering, premise support engineers, carrier services, and Partner support teams. The Customer Support Supervisor is responsible for ensuring the help desk team is accurately generating, tracking, and closing customer requested work orders. Plus, the CSS must ensure internal recognition, assignment, and closure of customer-generated work orders (via a web-based ticketing system). The CSS must make sure that shifts are adequately covered in order to comply with our many client contracts.
This position currently reports to the Implementations Manager.
Key Responsibilities:
- Coordinates the resolution of customer requests, complaints and emergency situations, determining when to publicize customer issues/concerns per the company’s Escalation Policy
- Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events, and other data
- Monitors productivity of customer service representatives and generates reports
- Communicates with Partner field service organizations regarding the status of all orders being worked by the outside support team(s)
- Reviews data to monitor customer experience and subordinate statistics
- Documents all account activity and assists with proper billing input
- Keeps management informed of large, unusual or pressing jobs
- Monitoring of individual, team and call center results to identify and act on both positive/negative performance trends to insure attainment of revenue goals and performance targets
- Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies
- Communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes or actions
- Recommends improvements for programs based on deficiencies acknowledged from incoming data collected.
- Determines work procedures, prepares work schedules, and expedites workflow
- Studies and standardizes procedures to improve efficiency of subordinates
- Maintains harmony among workers and resolves grievances
- Ensures customer satisfaction
- Maintains customer focus
- Resolves outstanding issues
- Promotes executive awareness
- Hiring and termination
- Miscellaneous duties, as assigned
Recommended Experience:
- 2 or more years of direct customer interaction experience
- Has knowledge of utilizing software as a service (SaaS)
- 1 year experience in providing ‘level 1’ helpdesk support activities for phone users, including but limited to; feature/functionality activation and voice mail
- 1 year experience in providing ‘level 1’ helpdesk support activities for desktop (PC and application) services
- Strong communication skills, both written and oral (particularly via telephone)
- Familiarity with ‘data’ network services; ISP, DSL, T-1, LAN equipment (router, switches, firewall)
- LAN configurations and implementations; IP addressing (public vs. private), ISP connectivity
- PC application proficiency in “MS Office”, and other basics
- Bachelor’s degree or better
Inside Sales Team Lead (ISTL)
As an Inside Sales Team Lead you will report to the Director of Inside Sales and take responsibility for generating leads, conducting web-based demonstrations, developing customer relationships and driving new business activity in the K-12 education market within an assigned territory. Other miscellaneous duties may be required, as directed.
Sales Management
- Inside Sales Team Lead will be required to sell and will be given their own territory, as well as goals
- Assist in developing, motivating, maintaining, training, and retaining a K-12 sales force. Set clear performance goals, coach, develop, and review performance to achieve sales goals.
- Evaluate ongoing market/sales information to determine trends/performance in the region. Plan and organize the sales team’s work to achieve goals.
- Assist in developing, communicating, and managing sales/service strategies, analysis of market penetration, sales fluctuations, budgets, and competition.
- Continually monitor customer program participation ensuring that goals are met, customer satisfaction remains high, and communication adds value to customer base.
- Assist in building a customer-focused team and create customer loyalty by understanding customer motivation, expectations, and needs. Deliver on commitments, help to remove barriers to customer service, and ensure exceptional customer experiences.
Leadership Management
- Lead through Vantage’s mission of creating a vision and inspiring others to understand Vantage’s culture, values, and goals.
- Build teamwork with direct reports by communicating information and ensuring understanding. Involve others in team decisions, and demonstrate/model personal commitment to the team.
- Lead and manage training initiatives. Conduct ongoing sales and customer service training programs.
Functional Expertise/Personal Effectiveness
- Remain current on Company information to lead team to improve sales and customer experiences.
- Use company computer applications and sales processes to obtain thorough and updated customer information.
- Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with trying circumstances.
- Attend conventions, exhibits, open houses, etc., as needed.
Requirements
- BA/BS degree or equivalent relevant experience in Business Administration, Management, Sales, or related field
- Two or more years’ experience as an Inside Sales Team Lead, or five years of progressive sales experience.
- Experience in an outbound sales environment strongly preferred
- Track record of success managing the full sales lifecycle from lead generation to close
- Goal-oriented; can organize and prioritize own time and tasks
- Action-oriented; demonstrated history of achieving/exceeding sales quotas
- Superior verbal and written skills
- Excellent telephone presentation and listening skills
- Strong relationship building skills; professional business presence
- Comfortable working in a dynamic, change-driven environment; is flexible and adaptable to change
- Effective using technology to demonstrate and promote programs; proficient using Microsoft Office applications and CRM solutions
- Solution sales experience preferred
- A sincere desire to help educators improve the achievement of students is essential to success in this role
Vantage Learning offers a competitive base salary, commission and bonus plan with uncapped earnings potential; company benefits program including 401K; paid training; and professional career advancement opportunities.
Regional Sales Representative (RSR)
Reporting to the Vice President of Sales, you will be accountable for identifying and developing new business opportunities as well as servicing existing customers in the K-12 education market. To be successful in this challenging position qualified candidates must have/be –
- 2+ years experience executing a consultative sales process; prior K-12 sales experience a must.
- A track record of success managing the entire sales lifecycle from lead generation to close.
- Goal-oriented; can organize and prioritize own time and tasks.
- Action-oriented; has a history of achieving/exceeding individual sales quotas.
- Strong self-starter; is motivated to succeed with limited supervision.
- Effective working independently; demonstrated ability to generate results working from a virtual office as well as collaborating with peers and support staff at corporate headquarters.
- Superior verbal and written communication skills.
- Strong listening and telephone presentation skills.
- Comfortable working in a dynamic, change-driven environment; is flexible and adaptable to change
- Effective using technology to demonstrate and promote programs; Proficient using Microsoft Office applications; experience using Salesforce.com a plus.
- Excellent relationship-building skills; strong business presence.
- Ability to travel as required to maximize business opportunities (1 out of every 3 weeks).
- Undergraduate degree preferred.
Vantage Learning offers a competitive base salary, commissions, and bonus plan with uncapped earnings potential; company benefits program including 401K; paid training; company paid cell phone/laptop/technology required to perform the sales function; and professional career advancement opportunities.
Please be sure to include “VL – RSR – <your location>” in the subject line.
Junior Product Marketing Manager (Jr. PMM)
This requires an extremely talented and flexible individual with strong presentation skills, adept business knowledge, organizational abilities, and who is capable of bridging customer requirements to technical feature set and broader market trends, indices, and capabilities. The Jr. PMM is responsible for leading the scrum cycles for Vantage Learning K12 applications as well as working directly with marketing to coordinate outbound marketing activities for the products.
You will craft the messaging and positioning for products. You’ll conceive and recommend to marketing innovative marketing programs that drive demand. Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial. In your role as a Product Marketing Manager you will be the expert in K12 buyers, how they buy and their buying criteria and will transfer that knowledge to the sales channel.
Responsibilities include, but are not limited to:
- Develop product positioning and messaging that differentiates your products in the market.
- Working with product stakeholders to define user stories / project needs; prioritizing the workflow; working with the development team to implement product enhancements; managing the entire build-out of the Vantage SPMS and other Vantage learning applications as assigned.
- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products
- Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
- Market intelligence – be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them
- Demand generation – develop the strategy and manage the marketing programs that drive demand for your products
- Conduct quality assurance testing on new applications and/or new enhancements
- Prepare detailed application related documentation; material may include user guides, technical specifications, tutorials, reference material, and training materials
- Conduct training for internal customer service and sales department
- Work with the test development team to ensure sufficient and adequate content for the program
- Serve as a point-of-contact to the customer and internal departments for day-to-day execution of project.
- Ensure that all program services and products are of high quality, delivered on time and on budget.
- Miscellaneous duties as assigned
- Some travel required.
Qualifications/Skills:
- MS degree required
- 3-5 years of software product management/marketing experience with at least 2 years experience in a field facing role
- Experience with agile project management, SCRUM, sprint cycles and working closely with software development team and stakeholders
- Ability to manage multiple projects in a fast-paced, matrix environment and still maintain quality and attention to detail.
- Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
- Decision-making – strong ability to think creatively and independently. Ability to make decisions-quickly and solve problems effectively and efficiently.
- Interpersonal Skills – able to effectively interact at all organizational levels, function in a team-driven environment, and manage conflict effectively and constructively.
Please include “PMM” in the subject line.
Assessment Specialist
Vantage Technologies is a world leader and innovator in the development and leveraging of artificial intelligence and natural language technologies into a broad spectrum of vertical markets and industries.
Vantage is currently seeking qualified candidates to join the Assessment and Content Services Department located at our corporate headquarters in Yardley, PA in a position titled, Assessment Specialist.
Reporting to the Manager, Writing Support and Scoring Services, the Assessment Specialist is responsible for performing various functions within Writing Support and Scoring Services including quality control, assessment of written works, and content development. Specific duties and responsibilities include:
- Assist in all aspects of prompt development and essay scoring.
- Contact clients under the direction of the Manager to confirm scheduling and logistics.
- Provide customer support in areas directly related to services provided by Scoring Services.
- Coordinate scoring activities internally and externally to ensure timely and accurate completion of scoring projects.
- Ensure that all program services and products are of high quality, completed on time and delivered on budget.
- Assist in the preparation of Scoring Services documentation.
- Complete clerical tasks as necessary.
- Miscellaneous duties as assigned.
To be considered for this position qualified candidates must have:
- Bachelor’s Degree in Education or English
- Strong attention to detail and commitment to quality
- 1-2 years experience
- Excellent verbal and written communication skills
- Proficiency in Word, Excel, Outlook, and Power Point
- Demonstrated ability to work efficiently independently
- Strong time management skills
Vantage offers competitive compensation, a company benefits program including 401K, and career advancement opportunities. If you are interested in becoming part of an exciting, rapidly growing company, contact Vantage immediately!
Please include “VL – Assessment Specialist” in the subject line of the email.
Entry-Level Editor
The Entry-Level Editor is a member of the Content & Assessment Services Department, and is responsible for performing functions including editing, quality control review, and creation and adherence to style guides and review criteria. The Entry-Level Editor reports to the Manager of Test Development.
Responsibilities include, but are not limited to:
- Assists in all aspects of item and test review including content editing both online and paper format.
- Works directly with other departments (Marketing, Product Development, Project Management, etc.) and editorial team to complete tasks thoroughly and on time.
- Ensures that all completed work is accurate, reliable, and valid.
- Understands project scopes to best tailor quality assurance and review activities.
- Maintains product/client specific stylistic guidelines and review criteria, and manages the review process through sign off.
- Ensures that all program services and products are of high quality.
- Attends meetings for projects and assignments that have an editorial role in order to fully understand the scope of work.
- Sets timelines for review assignments and ensures that deadlines are met.
- Submits weekly reports to the Production Coordinator, including summary, status, and risks.
- Completes clerical tasks as necessary to support project and departmental activities and goals.
- Miscellaneous duties as assigned
Qualifications/Skills:
- Attention to detail
- Commitment to quality
- Strong verbal and written communication
- Proficiency in Microsoft Office products
- Strong technical skills
- Can work well individually or as part of a team
- Strong time management skills
- Bachelors Degree in English or Journalism
- Familiarity with style guides
Vantage Learning offers a company benefits program including 401-K, paid training, career advancement, and a beautiful HQ facility to work in.
Please include “VL – Editor” in the subject line of the email.
Vantage Corporate Available Positions
Strategic Process Coordinator
Overview:
The Strategic Process Coordinator (SPC) is responsible for analyzing internal and external factors that are pertinent to defining project, business, and company level strategy. The SPC position is based out of the corporate office in Yardley, PA. The SPC reports directly to the CEO.
Duties and Responsibilities:
- Manage and track the continuous development of a companywide Balance Score Card (BSC)
- Conduct market scanning, including but not limited to, competitive analysis and intelligence research
- Improve the efficiency and quality of business processes as indicated by the discrepancy of the leading and lagging indicators of BSC
- Locate, research, and evaluate new technologies and key acquisition targets
- Build models for acquisition integration
- Develop and present multiple business/project cases
- Utilize SWOT and other analysis tools in helping to formulate project, business, and company level strategy
- Perform financial and other pertinent analysis to evaluate possible acquisition opportunities
- Direct involvement in various mission-critical projects
- Miscellaneous duties as assigned
Knowledge, Skills, and Abilities:
- MBA is required (finance, strategy, economics, or similar field of study preferred; undergraduate degree in engineering or applied sciences a plus)
- Fluent in another language, in addition to English
- 1-2 years of experience performing business analysis
- Hands-on market research experience
- Hands-on financial analysis experience
- Technology expertise (coding, creating system requirements, or experience with networks preferred)
- Strong oral and written communication skills
- Strong interpersonal skills
- Willingness to continually grow and learn
- Ability to thrive in a face-paced, changing environment
Please place the word “SPC” in the subject header.
